QnA

Frequently Asked Questions (FAQ)

  1. How do I track my order?

    • Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can also check the status of your order by logging into your account on our website.
    • More details on https://www.uggorigin.com.au › pages › shipping

  2. How long will it take for my order to arrive?

    • Delivery times depend on your location and the shipping method you select. Standard shipping typically takes 5-7 business days, while expedited shipping can take 2-3 business days. International shipping times may vary.

  3. Can I change or cancel my order after placing it?

    • Once an order has been processed and shipped, we are unable to make changes or cancel it. If you need assistance with an order, please contact our customer service team as soon as possible.

  4. Do you offer international shipping?

    • No, we only offer domestic shipping.

  5. What should I do if I received a damaged or incorrect item?

    • We apologize for any inconvenience! Please contact our customer service team immediately with details about the issue, including photos if possible. We will assist you with a return or exchange.

  6. Can I return or exchange an item?

    • We accept returns and exchanges within [X] days of receiving your order. Please visit our Returns & Exchanges page for more details on how to proceed.

  7. How do I know what size to order?

    • We recommend checking our size guide to find the best fit for your UGG product. If you are between sizes or unsure, feel free to contact our customer service for further assistance.

  8. Do you offer gift cards?

    • Yes! We offer gift cards in various denominations. You can purchase them on our website.

  9. How do I contact customer service?

    • You can reach our customer service team by email at htradingoffice@gmail.com, or by phone at  0451 969 255. We're here to help and will respond to your inquiry as soon as possible.
  10. How can I find my size?